Please read out Terms and conditions before using our using our website

Rego provides technology based services for booking Vehicles in certain cities of India basis to you and you agree to avail the Services offered by third party Service Providers, drivers or vehicle operators ("the Service Provider").
You warrant that the information you provide to Rego is accurate and complete. Rego is entitled to at all time verify the information that you have provided. You may only access the Service using the authorized means. It is your responsibility to check to ensure you download the correct mobile application for your device or visit the correct portal or dial-in the accurate call center number. Rego shall not be liable if you do not download the correct mobile application or visit the appropriate web portal or dial-in the correct call center number. Rego reserves the right to discontinue or introduce any of the modes of booking Vehicles.

You will comply with all applicable laws

You will treat the Service Provider introduced to you through us with respect and not to cause damage to their Vehicle or engage in any unlawful, threatening, harassing, abusive behaviour or activity whilst using their Vehicle or the Service; By using the mobile Application of Rego, you further agree that:

(a) You will download the Application for your sole, personal use and will not resell it to a third party
(b) You will not authorize others to use your account
(c) You will not assign or otherwise transfer your account to any other person or legal entity
(d) You will not use an account that is subject to any rights of a person other than you without appropriate authorization
(e )You will not use the Application for unlawful purposes, including but not limited to sending or storing any unlawful material or for fraudulent purposes
(f) You will not copy, or distribute the Application or other Rego Content without written permission from Rego
(g) You will keep secure and confidential your account password or any identification we provide you which allows access to the Application
(h) You will provide us with whatever proof of identity we may reasonably request
(i) You will comply with all applicable law from your home nation, the country, state and/or city in which you are present while using the Application.

Rego reserves the right to immediately terminate use of the Application should you not comply with the any of the above rules.
The fare range displayed in the 'Fare Estimation' provided in the Rego Mobile App is an estimate. The actual fare payable will be displayed in the billing device in the Vehicle or communicate to the Customer via e-mail or SMS. Rego takes no responsibility for the accuracy of the estimates and any variation between the estimate and the actual fare.
Above estimates are exclusive of all toll charges, parking charge & discounts etc. Toll and other charges are payable separately at actual.

Indemnification:

By accepting these User Terms and using the application, you agree that you shall defend, indemnify and hold Rego, its affiliates, its licensors, and each of their officers, directors, other users, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys' fees and costs) arising out of or in connection with: (a) your violation or breach of any term of these User Terms or any applicable law or regulation, whether or not referenced herein; (b) your violation of any rights of any third party, including Service Providers arranged via the Application, or (c) your use or misuse of the Application or Website.

Liability:

The information, recommendations provided to you on or through the website, or the application is for general information purposes only and does not constitute advice. Rego will reasonably keep the website and the application and its contents correct and up to date but does not guarantee that (the contents of) the website and/or application are free of errors, defects, malware and viruses or that the website and/or application are correct, up to date and accurate.

Rego shall not be liable for any damages resulting from the use of or inability to use the website or application (but to the exclusion of death or personal injury), including damages caused by malware, viruses or any incorrectness or incompleteness of the information or the website or application, unless such damage is the result of any wilful misconduct or from gross negligence on the part of Rego.

Rego shall further not be liable for damages resulting from the use of (or the inability to use) electronic means of communication with the website or the application, including – but not limited to – damages resulting from failure or delay in delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications and transmission of viruses.

The quality of the Services requested through the use of the application or the Service is entirely the responsibility of the Service Provider who ultimately provides such Services to you. Rego under no circumstance accepts liability in connection with and/or arising from the Services provided by the Service Provider or any acts, action, behaviour, conduct, and/or negligence on the part of the Service Provider. Any complaints about the Services provided by the Service Provider should therefore be submitted to the Service Provider.

INTELLECTUAL PROPERTY RIGHTS (Trademarks and Copyrights):

Rego is the sole owner and lawful licensee of all the rights to the web site, mobile application or any other digital media and its contents. The content means its design, layout, text, images, graphics, sounds, video, etc. the website, mobile application or any other digital media content embody trade secrets and intellectual property rights protected under worldwide copyright and other laws. All titles, ownership and intellectual property rights in the website and its content shall remain with Rego, its affiliates, agents, authorized representatives or licensor's as the case may be.

All related icons and logos are registered trademarks or service marks or word marks of Rego in various jurisdictions and are protected under applicable copyrights, trademarks and other proprietary rights laws. The unauthorized copying, modification, use or publication of these marks is strictly prohibited.

Modification of the Service and User Terms:

Rego reserves the right, at its sole discretion, to modify or replace any of these User Terms, or change, suspend, or discontinue the application (including without limitation, the availability of any feature, database, or content) at any time by posting a notice on the website or by sending you notice through the Service, application or via email. Rego may also impose limits on certain features and services or restrict your access to parts or all of the Service without notice or liability.

Privacy and Cookie Notice:

Rego collects and processes the personal data of the visitors of the website and users of the application according to the Privacy and Cookie Notice

Others:

The Courts of Bangalore, India shall have the sole and exclusive jurisdiction in respect of any matters arising from the Use of the Services offered by Rego or the agreement or arrangement between Rego and the Customer. All claims and disputes arising under this Terms and Conditions should be notified to Rego within 30 days from the event date, after which You shall have no rights to raise any claim against Rego. Rego shall be entitled to add to, vary or amend any or all these terms and conditions at any time and the Customer shall be bound by such addition, variation or amendment once such addition, variation or amendment are incorporated into these terms and conditions at website at www.rego.co.in or on the date that Rego may indicate that such addition, variation or amendment is to come into effect. Rego recommends reading such site's terms and conditions and/or privacy policies before using such sites.

You authorize Rego to send various communication including service messages, offers, promotions, and other promotional communication through various media channels, such as calls, messages, e-mails, social media and notifications in relation to Rego’s services.

Charges and Payment:

You shall be required to pay trip charges for the Service and the rates can be found on the website and mobile application or such other booking platform of Rego. The trip charges shall be updated or amended from time to time and it shall be your responsibility to remain informed about the current trip charges for the Services.

You agree that the trip charges shall include the trip fare and any additional charges levied by Rego which includes waiting charges, parking charges, additional night surcharge (where applicable) and any fee or levy presently payable or hereinafter imposed by the law or required to be paid for availing of the Services. The toll charges will be payable by you as applicable, only when the Cab crosses the toll post. Convenience charge (booking fee) shall be applicable for the bookings made through Rego call center as per the rates provided in fare chart

For Outstation Round Trips, the charges will be applicable for each Calendar day. If the travel time extends to the next calendar day beyond 12 am midnight, next calendar day Round Trip charges will be applicable. Any payment made is non-refundable. At the end of the trip you shall receive trip invoice on your registered e-mail account with Rego. Rego offers the mode / option for payment of tips to the drivers. The amount to be paid as tips is not mandatory and is solely as per the wish of the User or the experience of the User post availing the Services.

The amount of tip is directly payable by the User to the driver and Rego is neither involved nor responsible for any such tips paid by the User to the driver. The amount paid as tip is not taxable and no receipt to that effect will be provided, also the same is non-refundable.

You agree that you will pay for all Services you avail from Rego either by way of cash or any available non-cash/digital payment modes like credit/debit card/ wallet /UPI/pay later merchants. In the event the payment cannot be accepted through non-cash/digital modes, you shall be required to pay the trip charges by way of Cash.

The processing of payments or credits, as applicable, in connection with your use of the application and Service will be subject to the terms, conditions and privacy policies of the payment processor and your credit card issuer in addition to these Standard Terms and Conditions.

Rego is not responsible for any errors by the payment processor. In connection with your use of the Service, Rego will obtain certain transaction details, which Rego will use solely in accordance with its Privacy and Cookie Notice.

Cancellation charges may vary depending on the type of fare, vehicle and the time duration of cancellation. Refunds process may take 1 - 4 days depending on the type of payment method.

Refund can be claimed by the following methods
(a) Via the REGO app
(b) Write to customer support customercare@rego.co.in
(c) Speak to our customer support at 080-45178888

4. Liability:

• Rego shall not be jointly or severally held responsible or liable for any loss or damage, howsoever caused or suffered by the Customer arising out of the Use of Services offered by Rego or due to the failure of Rego to provide Services to the Customer for any reason whatsoever including but not limited to the Customer's non-compliance with the Services' recorded voice instructions, malfunction, partial or total failure of any network terminal, data processing system, computer tele-transmission or telecommunications system or other circumstances whether or not beyond the control of Rego or any person or any organization involved in the above mentioned systems.

• Without prejudice to the above, Rego shall not be jointly and/or severally held liable for any direct or indirect loss or damage which may be suffered by the Customer as a result of any failure by Rego to provide a Cab to the Customer within any stipulated time even if Rego has agreed to so provide the Cab or even if the Customer has advised Rego of the possibility that any such loss or damage would result if the Cab is not provided at all or within the stipulated time.

• Rego shall not be liable for any delay or failure in the performance of any of its duties and obligations, to the extent that such delay or failure is caused due to a Force Majeure Event.

• Rego does not warrant that this site, its servers, or e-mail are free of viruses or other harmful components. Rego will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

Geo Tracking

• The Geo Tracking is optional & will be provided based only on the information given by You with regard to the tracking number while making the booking of the Cab.

• The Geo Tracker once activated shall be ongoing unless otherwise deactivated by You.

• Rego assumes the deemed consent of the owner of tracking number (to receive Trip Tracker SMSs) & shall not be responsible or liable for the authenticity of the tracking number.

• In the event You desire to give any other tracking number, the same shall be done by You well in advance by intimating the Call Center or by using the "edit" option given on the website and in any case before the booking the Cab. The SMS will be sent to the last tracking number intimated to the Call Center or registered on the website before the booking of the Cab.

• The service may not be available if any routine maintenance is carried out for a short period of time and the Customer will be informed accordingly. Whilst every attempt will be made to restore the trip tracking service, Rego will not be responsible for any failure or delay to offer the service due to routine maintenance.