We are Hiring

Role Overview

The Client Travel Desk Executive will serve as the on-site representative of REGO, ensuring smooth execution of daily car rental operations at the client’s location. This position requires exceptional interpersonal skills, operational efficiency, and a proactive approach to delivering superior client service.

 

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Key Responsibilities

1. Client Site Representation

• Act as the primary point of contact for REGO at the client location.

• Build and nurture strong relationships with client stakeholders to ensure seamless communication.

 

2. Daily Operations Management

• Manage reservations and allocate vehicles as per requirements.

• Track and monitor vehicle movements to ensure timely reporting and delivery.

• Coordinate effectively with:
  a) Client admin teams
  b) REGO backend operations team
  c) Pan-India REGO network
  d) External vendors and partners

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3. Escalation Management

• Address operational issues and client escalations promptly.

• Ensure proper documentation and closure of all escalations with timely follow-up.

 

4. Business Support & Growth

• Assist in ongoing business operations and explore opportunities to enhance service offerings.

• Maintain high standards of service quality to ensure client satisfaction.

 

5. Reporting & Payment Coordination

• Prepare and submit accurate MIS (Management Information System) reports regularly.

• Follow up on pending client payments and ensure timely collections.

 

 

Skills & Qualifications

• Strong communication, interpersonal, and coordination skills.

• Prior experience in travel desk operations or car rental industry preferred.

• Ability to manage multiple stakeholders and external vendors efficiently.

• Proficiency in MS Excel and other reporting tools.

• Problem-solving mindset with a customer-first approach.

• Willingness to work with flexible timelines and dynamic requirements.