We are Hiring

Key Responsibilities

• Build and maintain good relationships with key clients by understanding their needs and expectations.

• Serve as the main point of contact between the client, internal team, and department Heads.

• Make sure clients are happy by offering custom solutions and quickly handling any concerns.

• Identify new business opportunities within existing accounts and work to expand the company’s share of the client’s business.

• Handle any operational issues such as delays in reaching the pickup location or vehicle quality concerns that may impact the client.  

• Work with internal teams to implement corrective actions or alternatives and keep clients informed about resolutions.

• Prepare regular reports on account performance, including service levels and potential areas of improvement.

• Analyze customer feedback and operational data to recommend improvements.

• Work closely with sales and customer service teams to ensure a seamless end-to-end service delivery.

• Act as a liaison between different departments to ensure client needs are met efficiently.

• Need to Travel as per the clients requirement for Events and for other business requirements. 

Skills And Qualifications

• A bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field.

• Min 3 years of experience in customer-facing roles, in transportation with a focus on operations or account management.

• The experience of handling customers from the travel industry will be an added advantage.

• Strong Communication Skills

• Ability to handle challenges that arise in corporate travel operations.

• Proficiency in managing multiple tasks and deadlines, ensuring timely execution of services.

• Understanding of the transportation industry, including regulations, logistics, and supply chain management.

• Strong focus on understanding client needs and providing tailored solutions.