We are Hiring

Company Description

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Rego is a premier corporate mobility company in India with a fleet of over 4,117 cabs, 4,240 chauffeurs, and 295+ clients across PAN India. Since 2004, we have been focusing on integrating people, processes, and technology toprovide high-quality services. Our fleet includes a range of vehicles from economy sedans to luxury cars and coaches, catering to various transportation needs.

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Role Description

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As a Car Rental Reservation Executive, you will be responsible for managing and coordinating car rental reservations for customers. You will serve as the primary point of contact for customers, assisting them with their rental needs, providing information, and ensuring a seamless reservation process. Your main goal will be to provide exceptional customer service and ensure customer satisfaction.

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Requirements:

• Only Male candidates preferred.

• Bachelor's degree, same industry agents are preferred.

• Proven experience in car rental operations or a similar role.

• Strong organizational and multitasking skills with attention to detail.

• Proficiency in using vehicle tracking systems and software.

• Excellent communication and interpersonal skills.

• Customer-focused mindset with the ability to handle customer inquiries and resolve issues effectively.

• Familiarity with logistics and fleet management principles.

• Ability to work under pressure and meet tight deadlines.

• Proficiency in using MS Office applications (Word, Excel, PowerPoint).

• Flexibility to work shifts, including weekends and holidays, as car rental services may operate 24/7.

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Key Responsibilities:

• Vehicle Allocation: Allocate vehicles to customers based on their requirements, ensuring accuracy and timeliness. Coordinate with the chauffeur’s and customers to fulfill requirements and ensure the vehicle occupancy in a day.
   

• Vehicle Tracking: Monitor the location, status, and availability of vehicles using tracking systems or software. Ensure that the tracking systems are properly maintained and updated. Respond promptly to any issues or discrepancies from the client related to vehicle tracking.
   

• Fleet Management: Collaborate with the fleet team to ensure optimal utilization of vehicles. Coordinate with the fleet team to ensure the vehicles are in good working condition. Communicate with the team regarding vehicle availability and any operational challenges.
   

• Customer Service: Provide excellent customer service by promptly addressing customer inquiries, concerns, and requests related to vehicle allocation and tracking. Assist customers in understanding the process, vehicle features, and any other relevant information.
   

• Documentation and Reporting: Maintain accurate records of vehicle assignments, returns, and availability. Prepare regular reports on vehicle utilization, tracking accuracy, and any operational issues. Assist in analyzing data to identify areas for improvement and implement effective strategies.
   

• Quality Assurance: Ensure adherence to company policies, procedures, and quality standards. Conduct regular audits to identify any discrepancies or non-compliance issues. Implement corrective actions to improve operational efficiency and service quality.

 

Training and Development: Assist in training new staff members on vehicle allocation processes, tracking systems, and customer service standards. Stay updated with industry trends and technological advancements related to car rental operations.

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Note: This job description provides a general overview of the responsibilities and requirements for the role of Car Rental Operation Executive. Actual job duties may vary depending on the specific company and operational setup.